Smart Support is a proactive and comprehensive managed IT support plan. It gives you access to premium IT support services that can be customized to fit your company’s needs and budget.
What do you get?
Scheduled blocks of time for onsite IT support including problem resolution, task lists, application support, system design, project planning, etc.
Management, Monitoring, and Inventory of IT assets including servers, PCs, and network devices. Alerts and warnings from critical IT systems and applications.
Management and review of onsite backups and IT security systems including Anti-Virus, Email filtering systems, firewalls, etc.
Patch Management for Microsoft and 3rd party applications including Adobe, Java, etc.
Remote support access to servers, network devices, and PCs for end user support. Access to a personal ticketing and issue management portal.
Comprehensive documentation of IT systems. Flexibility to adjust hours monthly to meet additional workloads and special projects